Returns for product purchased directly from Valken - unless you are a B2C Customer and the governing law provides you with the right to return product and receive a refund, please note, Valken does not offer returns or exchanges. If you are a B2C Customer as described above and you are within the statutory return period for a refund, please contact Valken following the procedure set forth below for the repair and/or replacement of defective product. Any product subject to return must be in re-saleable condition, in its original carton, including all packaging materials and accessories.